Support
Real people answer LumaTake email. Before you write, the quick answers below cover the most common questions — restoring a purchase, managing your subscription, finding your recordings, and macOS permissions.
Questions, bug reports, and feature ideas all go to one inbox. Include your macOS version and, if it's a bug, what you were doing when it happened.
support@lumatake.com Email supportNew Mac, or reinstalled the app? Open LumaTake and choose Restore Purchases on the subscription screen. Your plan is tied to your Apple Account — no license keys, no LumaTake sign-in. Make sure you're signed in with the same Apple Account you subscribed with.
Billing is handled by Apple. Open System Settings → your name → Media & Purchases → Subscriptions, or the App Store app, to change your billing schedule or cancel. Cancelling stops the renewal; you keep access until the current period ends.
Recordings are ordinary files, not locked in a library. Use
Reveal Recordings in the app, or open
~/Movies/LumaTake/ in Finder. They stay there and never expire,
even if your subscription lapses.
LumaTake needs Screen Recording, Camera, and Microphone access. Grant them in System Settings → Privacy & Security. If a permission was denied earlier, toggle it on there and relaunch the app.
Charges and refunds are processed by Apple, so we can't see or issue them on our side. Request a refund at reportaproblem.apple.com. Email us if something looks wrong and we'll help you sort it out.
Found a bug or want a feature? Email support@lumatake.com with steps to reproduce and your macOS version. Feature requests genuinely shape the roadmap — we read every one.
LumaTake runs on macOS 14.0 or later, on both Apple Silicon and Intel Macs. It records with ScreenCaptureKit and exports HEVC, so an up-to-date macOS gives you the best performance and the widest export support.
Read our Privacy Policy to see exactly what does and doesn't leave your Mac (short version: your recordings never do). Use of LumaTake is covered by Apple's Standard License Agreement (EULA), and pricing details live on the Pricing page.