Support
Real people answer LumaTake email. Before you write, the quick answers below cover the most common questions — signing in, restoring a purchase, managing your subscription, finding your recordings, and macOS permissions.
Start with the guide that matches what you are trying to finish.
Thanks. We read every message and reply from support@lumatake.com.
Questions, bug reports, and feature ideas all go to one inbox. Include your macOS version and, if it's a bug, what you were doing when it happened.
support@lumatake.com Email supportChoose Continue with Apple or Continue with Google. Your first successful sign-in creates the LumaTake account; there is no separate registration form or LumaTake password. In Account & Data, you can add the other provider after verifying both sign-ins.
If LumaTake cannot reach the account service, check your connection and choose Retry connection in Account & Data. A temporary failure does not delete the session stored in Keychain or recordings saved on your Mac.
New Mac, or reinstalled the app? Open LumaTake and choose Restore Purchases on the subscription screen. Your plan is billed through Apple. Use the Apple Account that made the purchase. LumaTake account sign-in and Apple purchase restoration are separate operations.
Billing is handled by Apple. Open System Settings → your name → Media & Purchases → Subscriptions, or the App Store app, to change your billing schedule or cancel. Cancelling stops the renewal; you keep access until the current period ends.
Open Settings → Account & Data and choose Delete account. This revokes LumaTake sessions and removes or anonymizes data held by the account service; local recordings and projects remain on your Mac. Deleting the account does not cancel billing. Manage or cancel the subscription separately through Apple.
Recordings are ordinary files, not locked in a library. Use
Reveal Recordings in the app, or open
~/Movies/LumaTake/ in Finder. They stay there and never
expire, even if your subscription lapses.
LumaTake may need Screen Recording, Camera, Microphone, and Speech Recognition access. Grant them in System Settings → Privacy & Security. Speech Recognition supports on-device captions and teleprompter voice follow. The Mac App Store edition does not request Accessibility access or offer global caret-following capture. See how permissions are used. If a permission was previously denied, enable it there and relaunch LumaTake.
Apple processes payments and refund requests. LumaTake verifies signed purchase records to connect subscription access to your account. Request a refund at reportaproblem.apple.com. Email us if something looks wrong and we'll help you sort it out.
Found a bug or want a feature? Email support@lumatake.com with steps to reproduce and your macOS version. Feature requests genuinely shape the roadmap — we read every one.
Connect YouTube, Facebook, Instagram, LinkedIn, and TikTok to publish from LumaTake. Check the selected channel, profile, or Page, its permissions, and the post details before sending. Stream-key destinations are separate from post publishing and can require external start and end controls. Check the publishing guide and live destination matrix for the workflow and destination-specific requirements.
LumaTake requires macOS 26 or later on a compatible Mac. Recording and export performance depends on the Mac, selected sources, effects, resolution, and codec.
Read our Privacy Policy to understand what leaves your Mac during account sign-in, connected services, and media sharing. Use of LumaTake is covered by Apple's Standard License Agreement (EULA), and pricing details live on the Pricing page.